Before You Change Your Authentication Method
Things to review and prepare before making any changes to your organisation's sign-in method
Changing your authentication method can affect your users and their data in ways that are not immediately obvious. Please read through the information below carefully before making any changes in the Admin Console.
- Account linking is not currently available
Goodnotes treats each sign-in method as a separate identity — even if the email address is the same. Switching to a new method creates a new account; it does not merge with or replace the existing one. - Consider whether you need more than one sign-in method
By default, organisations are set up with a single authentication method. However, if your organisation requires multiple OIDC options— for example, to support users across different identity providers — this may be possible to enable. Please contact us from here and we can discuss the best setup for your needs. - Back up your data
Documents and notes from your existing account will not transfer automatically to a new account. Make sure to back up your library before making any changes.
Who is affected by the change
Changing the authentication method in your Admin Console applies to new users going forward. Anyone who joins your organisation after the change will use the new sign-in method.
Existing users are not required to switch. They can continue signing in with the previous method and their accounts and documents will remain unaffected. However, if an existing user chooses to sign in with the new method, a brand-new separate account will be created — their original account and data will not be linked or migrated automatically.
Ready to make the change?
Follow the step-by-step guide to correctly change your sign-in method.
Related articles
How to setup SSO :A Step-by-Step Configuration Guide for SAML SSO in Admin Console.
Need help?
If you have any questions before or after making the change, please reach out to our team.