When using the Goodnotes Admin Console or the Goodnotes application itself. There may be occasions where you encounter issues with your deployment or encounter technical difficulties with the application. In these situations, it’s important to know who to contact and how best to get help.
Technical Support
You can contact our customer support team here, or you can use the Help & Support button within the Admin Console to raise a ticket.
Please reach out for any in-app issues related to usability, backups & syncing, bugs, functionality or feature requests.
Best Practices
When contacting us, it is recommended to be as descriptive as possible to avoid any confusion or time-consuming back-and-forth. If possible, please include the following in your contact:
- Detailed description of your issue
- Any steps you can take to reproduce the issue
- Your iOS version (you can check this here)
- Your app version (You can check this by going to the Gear Menu > About)
- iOS and app version of the student is applicable to your issue
- Screenshot or recording of your issue
- Which troubleshooting steps from our guides you have already tried
- Diagnostics Data from several effected devices. You can get this from the Library view by pressing on the Gear Icon > About > Export Diagnostics Data
If you require assistance with billing or payments, please reach out to our sales team.