If you have generated an invoice to complete your payment but notice you have made a mistake or need to include additional details you can edit the invoice once it has been generated by cancelling your subscription and re-generating your invoice.
It's important to remember that invoices are live once generated and it is essential that payment is completed within the grace period in order to continue accessing your subscription. If you do not complete payment within the allotted timeframe, your access to Goodnotes Teams may be restricted.
In order to edit a live invoice:
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Head to Subscription & Billing and the Teams billing section.
- Under this section you will see what date your payment needs to be completed by.
- Under the Overview pane, you will see your Subscription term.
- In order to amend an invoice, the Invoice needs to be cancelled and you can do this via cancelling the existing subscription, as shown above.
- Once cancelled, you will then be able to Subscribe to Goodnotes Teams again.
- This may be shown via 'Reactivate your plan' in the top banner, or under the Current Plan line where you may have the option to 'Subscribe' or 'Change plan'
- To generate another invoice, follow the appropriate subscription route listed above and enter the updated invoice information required.
- For information on how to complete this, please see our dedicated invoice article.
- Once generated your invoice will be live again and able to complete payment.
- Please ensure that the payment is completed by the date shown in the Billing Management tab. If your payment does not complete by this date, your access may be restricted.
If you have further queries around your invoice and require assistance, please reach out to our sales team, or alternatively reach out to our customer support team.