License Keys & In-App Warnings

If you have obtained a License Key for Goodnotes, you might have seen different messaging appear in-app based on the License Key you have installed. This messaging will appear in your settings or at the bottom of the library view, as an in-app banner, and is designed to help you install, maintain and monitor your License Key usage and link you to the best place for help.

See the below list of messaging that might appear and what you will need to do in order to resolve:

License Key Activated:

This banner indicates a successful installation and will show your expiry date for your License Key.

License Key Invalid:

This banner indicates an error with the License Key itself and is likely caused by an error or typo in copying the generated License Key. Be sure to review the License Key within your configuration matches the one sent via email.

Otherwise, this can be caused by an error on the backend and we can investigate the cause and provide assistance. In this instance, please provide diagnostic logs to our support team. To export your diagnostic data, please open Goodnotes ⚙️ menu in the top-right corner of the Documents tab > About > Export Diagnostic Data.

Internet Connection Required:

This banner will appear when the License Key has been pushed to your devices via MDM but a criteria of the installation is not being met on the target device, in this instance, no internet connection. For installation to complete, end-user devices need to be connected to an internet connection during this process, otherwise the License Key will not validate properly.

To remove this banner, simply connect the affected device to the internet and the issue should resolve. If not, there might be an issue connecting to our License server; in that case, you can just wait until the app retries a successful connection, or contact us with your Diagnostic Data.

Device Limit Reached:

This banner will appear when the License Key being deployed has ran out of available seats to deploy.

This may mean that you either need to redistribute seats on your key or that you require further seats on your deployment. Contact our Licensing team for further information.

Device Removed From License:

This will only appear if an end-user has completed the 'Revert to Non-Institutional Version' section in the settings of the app. This setting allows you to remove a specific device from your deployment, without the need of removing it on the License Key side.

To complete this process, head into the Goodnotes ⚙️ menu > About > 'Revert to Non-Institutional Version' , you will find a warning appear that asks if you want to remove this device from the License Key deployment. Once removed, the app will revert to the free version and will be removed from your License Key deployment until re-enrolled. If you want to reinstate usage, tap Re-enroll, as shown within the in-app banner.

Heartbeat Expired:

This banner will appear on a device with a valid License Key, however this warning indicates an issue with the device in particular. To remove the warning, your end-users are required to access the internet and use the app to validate their usage.

If a device does not connect to an internet connection at least once in 30 consecutive days, the seat will be automatically removed from the configuration and the user will receive this warning informing them as such. To reconnect, the user simply needs to open the app and connect to an available internet connection in order to validate once more.

Do I need a new License Key when the app says it's expiring soon?

Goodnotes for Business: For Licenses on this tier, the next step would be to upgrade to Goodnotes Teams and you can find out more information here.
Goodnotes for Enterprise: For Licenses on this tier, you would need to reach out to our sales team to discuss your renewal - use our Talk to Sales page to get started.
Goodnotes Education: For those using Goodnotes in an educational setting, please see our educational page for more information.